Freshford Ltd
01612 043 773

Delivery & Returns

At Freshford we are focused on providing high quality equipment that suits your gas control equipment needs:

UK Mainland Delivery is £15.00 (excluding VAT).

We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by Fedex. Which means that, all being well, you should receive your parcel the following working days after it has been dispatched depending on stock and speciality of equipment purchased. However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations.

Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

There are certain items that we are unable to post overseas and if this is the case with any part of your order, we will contact you by email.

How will my parcel be sent UK mainland?

Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

UK Mainland Delivery is £15 (excluding VAT) will be applied, dependent on the weight and size of your order and will be sent Fedex and should be delivered next day but could take longer for delivery. Should the item not arrive within this time scale please contact us.

Please note that replacements for undelivered orders won’t be possible until Fedex deems the item missing.

Delivery for multiple orders or large items will be sent using a courier and should take 2 – 3 days for delivery.

How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

Postcodes included within this section are:

  • AB31 – 38, AB41 – 45, AB51 – 56.
  • FK19 – 20
  • HS1 – 9
  • IV1 – 32, IV36, IV40 – 49, IV51 – 56
  • KA27 – 28
  • KW1 – 17
  • PA20 – 49, PA60 – 78, PA80 – 88
  • PH1, PH5 – 10, PH15 – 26, PH30 – 44
  • ZE1 – 3

Please contact us for more information and accurate quotation for delivery to the above postcodes.

How will my item(s) be sent to Republic of Ireland?

We have managed to secure extremely good courier rates to the Republic of Ireland and therefore we are able to provide shipping however this will come with an additional charge for shipping.

Please contact us for more information and accurate quotation for delivery.

How will my item(s) be sent Western Europe?

All items will be sent using our courier service so that all items are traceable.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

Please contact us for more information and accurate quotation for delivery

How will my item(s) be sent rest of the World?

Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.

Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively, we can cancel your order and issue a full refund.

Which items cannot be sent overseas?

Please note some of our items are too large to post overseas and some of them have Electrical components made for UK only, if you are unsure if an item can be dispatched overseas please contact us to confirm.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of this.

Help! I haven’t received my parcel, what should I do?

Contact us – we will do anything we can to help. If your order has been dispatched with Fedex then we can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Hi-Lo. If not received, these items will not be deemed to be missing until two weeks have passed.

Returns, Refund and Cancellation Policy

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page.

Unwanted Goods

Please return goods unused and in original packaging in perfect condition for resale within 30 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

Please note that you are responsible for shipping costs when returning unwanted goods.

Faulty Goods

If any of the goods are faulty, we will either refund the cost amount in full or send you a replacement free of charge.

Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Changing or cancelling an order

Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days. You will not be able to cancel if the item was a special-order item, you will be notified this at the time of ordering.

If you would like to amend your order and the order has not been dispatched, we will happily take payment of the extra items and send all items out together. If your order has already been dispatched, we cannot add anymore items and you will be required to place an additional order.

Will any return costs be refunded?

If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).

We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired, we will send a cheque to cover any refund costs.

When will I receive my refund?

We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.

Questions?

For any of your delivery queries you can get in touch by 01612043773 or email info@freshfordltd.co.uk, we will look to respond within 24hours.

Get in touch